I was able to try the place last January but my blog entry did not materialize. The food was actually not bad, particularly the Gambas ala Luna (left photo) and the Sun Cooler, and the prices were quite affordable, but service was terribly slow.
2 weeks ago, I actually did not feel like going back so soon but the parents thought we should give it another try. They said service must have improved by then. And so we got to the resto at around 730pm. Only 2 other tables were occupied, nothing the number of servers couldn't handle. Or so we thought.
For starters, 3 items were unavailable - pumpkin soup, sun cooler, and apple juice. I ordered sopa con papas (right photo), and told the server "walang chili ah", to which she replied "wala po". The menu indicated the chopped chili ingredient but I thought maybe she meant to confirm my request and let it pass. I ordered the same soup during my first time there and requested that the chili be excluded. When the soup arrived, there was definitely chili, but no corn kernels as it should have. I did not complain since I might not have made my request about the chili clear. I could stand a little bit of heat but I couldn't give any to my nephew.
The server then came with a tray of glasses and a pitcher of iced tea. And to our amazement, started pouring iced tea in the glasses while still in the tray she was balancing with her left hand. We were amazed, not with the difficulty of what she was doing, but with the stupidity of it. Somebody from our group suggested that she put down the tray first, but she just smiled and continued on. Luckily enough, no mishaps occurred.
The Mooon Steak of my sister was so-so, but for only P169, one can't really expect much. My parents liked the taste of the Mexican Baby Back Ribs (P199) but it's a bit on the tough side.
When almost everyone in the table had eaten half their food, 2 orders still had not arrived. We called the attention of a server. My mom pointed out that the group near us, which came in much later than we did, was already eating pizza but ours had not been served. I also followed up my order of beef stroganoff. I was still calm at the time because I placed my order last, being undecided when the others ordered their entrees. The pizza arrived after a considerable waiting period, but my order of beef stroganoff still did not. It had already been 45mins. since I placed the order.
Very much irritated, I asked the server where my order was. She and another server checked the order slip, then checked their ordering system. We could hear them arguing all the way from our table. It became obvious that the order was written down but not punched into the system, hence no order was placed in the kitchen. Losing my patience, I called out "Hindi na-order yung beef stroganoff 'no? Cancel niyo na!"
Very much irritated, I asked the server where my order was. She and another server checked the order slip, then checked their ordering system. We could hear them arguing all the way from our table. It became obvious that the order was written down but not punched into the system, hence no order was placed in the kitchen. Losing my patience, I called out "Hindi na-order yung beef stroganoff 'no? Cancel niyo na!"
The supervisor of sorts approached our table to apologize and explain what happened, something we already gathered from the conversation of the servers. But no amount of apology could bring my appetite back and nothing can drag me back to that place again. Thank goodness for the Dairy Queen downstairs, I was able to drown my anger in double cocoa shake.
Mooon Cafe
2nd level Annex
SM North Edsa
Menu:
Mooon Cafe
2nd level Annex
SM North Edsa
Menu: